Technical Support Specialist

The Baldwin School • Bryn Mawr, PA

1d

About The Position

The Baldwin School is seeking a temporary Technical Support Specialist to provide technical support in a collaborative school environment, meeting the needs of community members. The specialist will prepare, configure, test, inventory, and store technology equipment across campus, and serve as the initial point of contact for technical support requests. The schedule must be flexible to respond to rental programming needs, including occasional evenings and weekends.

Requirements

• High school diploma or GED required.
• Knowledge of ticket systems and protocols.
• Ability to learn the process of developing and implementing IT strategy and plans.
• Flexibility to work a schedule responsive to rental programming needs, including occasional evenings and weekends.

Nice To Haves

• Associate or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field preferred.
• System administration and IT certifications in Microsoft or other network-related fields are a plus.

Responsibilities

• Image new laptops and prepare rental or loan laptops for redeployment.
• Assist with iPad cleanup and inventory.
• Collect unneeded hardware from classrooms, test it, inventory it, and store it.
• Place and configure phones throughout campus.
• Test printers across campus.
• Test classroom digital displays across campus.
• Act as the initial point of contact for technical support requests submitted through the ticketing system, email, phone, or in person.
• Accurately log, categorize, and prioritize support requests in the ticketing system.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED