Technical Support Specialist

Teledyne Technologies Incorporated • Hudson, NH

9d • Onsite

About The Position

The Product Support Specialist for the US Raymarine Technical Support department handles calls and CRM cases and provides in-person support and training throughout the Americas. Based in the Hudson, New Hampshire office, the role is part of a top-tier support group that addresses escalated problems from the Americas region and serves as a final support resource for business and end customers. The position focuses on building customer relationships, resolving complex challenges, and supporting customers who use Raymarine technology, including Raymarine and FLIR Maritime thermal products. A background in technical product support, the marine industry, or SaaS support is preferred.

Requirements

• Electronics technical know-how; marine industry experience is a plus.
• Technical troubleshooting background, preferably in a technology company.
• Strong analytical and problem-solving skills.
• Self-starter and team player who is adaptable and able to work in ambiguous scenarios.
• Experience with Windows OS applications, such as Office and Teams.
• CRM and VOIP experience, such as Salesforce, HubSpot, Aircall, or NICE InContact.
• Remote customer support experience, such as AnyDesk.
• Ability to work under pressure and cross-functionally.
• Ability to travel up to approximately 30% annually.
• Familiarity with leveraging AI tools.
• High school diploma or GED required.
• Applicants must be a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee, or eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Nice To Haves

• Background in technical product support, the marine industry, and/or SaaS support.
• University or advanced degree.
• Marine industry experience.

Responsibilities

• Take escalated support phone calls and resolve them with clear, professional communication.
• Manage high volumes of CRM cases while meeting rapid response expectations.
• Perform in-person training and limited field service work.
• Work with in-house and field service teams to manage the customer support after-sales lifecycle.
• Provide feedback from real-world product use to engineering teams to support product improvements.
• Develop into a subject matter expert across all product ranges.
• Perform additional assigned duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED