Technical Support Specialist (2026-8097)
About The Position
The Technical Support Specialist provides technical assistance and support to end users with computer systems, hardware, and software. The role runs diagnostic programs, isolates problems, and determines and implements solutions. This is a 100% onsite position at the Memphis, Tennessee location, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. EST. The position supports computer hardware and software, network and wireless environments, phone systems, VPN users, and user accounts. It also involves hardware and software installation, user training, technical documentation, inventory and asset tracking, and coordination of equipment and cabling for additional workstations.
Requirements
- High school diploma and/or technical degree or certification.
- At least four years of work experience in an IT-related position.
- Excellent verbal and written communication skills.
- Excellent problem-solving and customer service skills.
- Ability to balance multiple priorities and meet expected response deadlines.
- Ability to work independently and as part of a team.
- Demonstrated experience and strong knowledge of computer systems, including desktops and laptops, printers, mobile devices, and other technical products.
- Demonstrated experience and strong knowledge of anti-virus solutions, Exchange, LAN environments, and Active Directory.
- Demonstrated experience and strong knowledge of Windows 10 and Microsoft Office 365.
Responsibilities
- Convert and install new hardware and software.
- Recommend improvements to computer systems.
- Install and configure computer system components, including CPUs, memory, motherboards, and peripherals.
- Troubleshoot hardware, including computers and printers, and software for anomalies.
- Assist users with computer-related problems, including inoperative hardware or software.
- Train workers to use new software and hardware.
- Maintain technical journals or manuals and attend vendor seminars on new computer hardware and software.
- Maintain computer hardware and software inventories and coordinate asset management tracking with Finance.
- Coordinate cable installations, new hubs and switches, and new computers for additional workstations.
- Assist with adding, modifying, and deleting users in the network operating system.
- Assist with phone system support, including configuring IP Phone Services and the Corporate Directory.
- Assist with network support and support of the company-wide wireless environment, including Wi-Fi setup on laptops, RF guns, and desktops.
- Assist with support for company-wide VPN users, including VPN setup and configuration on laptops and user accounts.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan options
- Paid time off
- Paid parental leave
- Employee assistance programs
- Other perks
- Eligible employees may have access to performance bonuses
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
