Technical Support Specialist

Bloom Equity Partners • Dallas, TX

12d • Remote

About The Position

We are looking for a talented and motivated Technical Support Specialist to join our growing team. In this role, you will be a key resource for both our customers and our internal implementation team, providing expert guidance, hands-on technical support, and practical advice. You will act as a product specialist, ensuring best practices and security standards are followed throughout the implementation and support lifecycle.

Requirements

• Proven experience in Windows Server management and administration.
• Strong SQL Server management and scripting skills.
• Knowledge of SSO systems (e.g., Microsoft Entra ID) and frameworks (e.g., SAML, OAuth).
• Practical knowledge of HTML/CSS for troubleshooting and customization.
• Excellent problem-solving skills with a strong customer-first mindset.
• Strong communication skills, with the ability to work across teams and explain technical concepts to both technical and non-technical audiences.
• A passion for solving technical challenges and helping customers succeed
• A proactive mindset and eagerness to learn
• The ability to work independently and collaboratively in a remote-first environment

Nice To Haves

• Experience with automation and scripting (e.g., PowerShell, Power Automate, Python).
• Familiarity with cloud platforms such as Azure or AWS.
• Experience with Microsoft Reporting Services (e.g., building or customizing reports).

Responsibilities

• Manage and maintain Windows Servers, ensuring stability, security, and performance.
• Administer and support SQL Server, including scripting and queries.
• Provide responsive, high-quality customer support, building trust and resolving technical issues efficiently.
• Support and troubleshoot at the database and application level.
• Install, configure, and upgrade Soutron applications for customers in Soutron’s Cloud and on customer owned servers.
• Support pre-sales activities through technical discovery, product demos, and solution alignment.
• Configure and support Single Sign-On (SSO) for client implementations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed