Technical Support Specialist
firstsourc•Colorado Springs, CO
•Remote
About The Position
We are seeking a Remote Technical Support Specialist to provide support for Cable One internet and telephone customers. This role focuses on troubleshooting technical issues while delivering a professional and positive customer experience from a home office environment.
Requirements
- Must reside In and around the Colorado Springs / Pueblo Area
- High school diploma or GED required
- Strong verbal and written communication skills
- Ability to read and interpret technical documentation
- Basic math skills (percentages, ratios)
- Strong analytical and problem-solving skills
- Intermediate computer skills: Microsoft Office, Windows and macOS
- Comfortable working with tablets, smartphones, laptops, and desktops
- Professional, patient, and customer-focused demeanor
- Self-motivated and able to work independently in a remote environment
Nice To Haves
- 3–6 months of related experience or training preferred
- Prior technical support experience is a plus but not required
Responsibilities
- Answer inbound customer calls for internet and phone technical support
- Troubleshoot: Modems and routers, Wireless connectivity, Email setup and configuration
- Diagnose phone service issues and guide customers through resolutions
- Follow established procedures to ensure consistent service delivery
- Document all customer interactions and create service tickets
- Use remote desktop tools to assist customers
- Stay current on product updates and technical changes
- Identify recurring issues and provide feedback to leadership
- Maintain and care for company-issued equipment
- Perform additional duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
