Technical Support Specialist
Sunpro•Bradenton, FL
•Onsite
About The Position
The Technical Support Specialist plays a critical role in ensuring customer satisfaction by providing expert assistance through email, chat, and phone. This position serves as a primary point of contact for clients experiencing technical issues, requiring a strong ability to assess, troubleshoot, and resolve problems efficiently. The role demands analytical thinking to track recurring issues and contribute to ongoing service improvements through detailed documentation and feedback.
Requirements
- 1-3 Years of Customer Service Experience
- 1-3 Years of Technical Troubleshooting Experience
- 1-3 Years of Installation Experience
- Ability to multitask
- Ability to Troubleshoot Technical Inquiries
- Field Instillation and Maintenance
- Strong Organizational Skills
- Team Oriented
- Proficiency in Computer Utilization
Responsibilities
- Provide Technical Assistance / Troubleshooting through email, chat, and phone to over 800+ Dealers directly
- Building Relationships
- Track recurring issues and contribute to Ongoing Service Improvements through detailed documentation and feedback.
- When requested, assist and help Outbound Service Needs to Educate Dealers and Build Relationships.
- Provide Onsite Installation Training during Dealer Training Events to Educate Dealers.
Benefits
- medical
- dental
- vision
- Time off with pay
- 401(k) plan with a degree of employer matching
- Paid sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
