Technical Support Specialist Cold Side (Hybrid Work Schedule)
About The Position
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, Parts Town is looking for unique enthusiasm, high integrity, and courage to embrace change. They are proud of their workplace growth and innovation, recognized on the Inc. 5000 list for 15 years and the Crain’s Fast 50 list ten times. Parts Town has also been voted by their Chicagoland team as a Chicago Tribune Top Workplace for the last four years. This role offers a hybrid work schedule and is an opportunity to roll up your sleeves, go above and beyond, and put your ambition to work. As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty cold side foodservice equipment. After completing the onboarding process, you will also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.
Requirements
- Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
- Proficient in English (both written and verbal)
- Quality, high speed internet connection at home
- Confident using a computer and navigating programs such as MS Word & Outlook
- Passionate about troubleshooting and finding innovative solutions to difficult problems
- Ability to multitask and thrive in a fast paced, team oriented atmosphere
- Available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed
Responsibilities
- Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
- Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
- Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
- Maintain all customer call information into a company database to better assist future inquiries
- Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates
Benefits
- Quarterly profit-sharing bonus
- Remote work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options
- Health insurance
- 401k/401k match
- Employee assistance programs
- Time away (paid time off, paid sick time off, paid holidays, paid parental leave)
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
