Ecosystem Technical Support Specialist (Hybrid)

Motorola Solutions•Chicago, IL

1d•$55,000 - $65,000•Hybrid

About The Position

We are seeking an Ecosystem Technical Support Specialist to guide, teach, and support both our customers and fellow team members. In this role, you act as a critical conduit between operational environments and our core engineering divisions. You will advocate for customer needs while building comprehensive technical knowledge that elevates the capabilities of the entire team. Our workspace thrives on inclusive partnership, technical curiosity, and an environment where human ingenuity connects seamlessly with advanced software solutions.

Requirements

Minimum of High School Diploma or GED
2+ years of experience working in help desk with Software as a Service
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
High School Diploma or GED
2+ years of customer service or technical support experience
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Responsibilities

Manage relationships and collaboration between Support, Product Management, and Engineering groups to troubleshoot reported incidents, system outages, and complex escalations
Analyze data to determine the root cause of hardware, networking, or application system issues and document resolutions within internal tracking software
Provide an exceptional customer experience during technical support calls, emails, and chat interactions to help ensure seamless system performance
Create technical documentation to serve as a job aid and expand the knowledge base for other technical professionals
Help to ensure all tiers of technical support are informed of product enhancements by working closely with development teams to share vital platform insights
Train and mentor other innovators through both formal and informal program structures to build technical resilience across the team