Technical Support Specialist

CAI•Miramar, FL

6d•Hybrid

About The Position

We are looking for a motivated Technical Support Specialist ready to take us to the next level! If you have experience configuring and supporting mobile devices, a strong foundation in networking and troubleshooting, and excellent communication skills, and are looking for your next career move, apply now. We are looking for a Technical Support Specialist to support the configuration, deployment, and ongoing maintenance of company‑issued mobile tablets and related applications. This role will also assist with basic networking, firewall configuration, mobile device troubleshooting, and on‑site support. The Technical Support Specialist will work closely with end users, cross‑functional teams, and vendors to ensure reliable performance of applications across multiple locations. This position will be a contract and onsite in Miramar, FL, with local/regional travel required. Due to the specific legal and contractual requirements associated with this position, this role will be direct employment with CAI. This position does not offer work authorization sponsorship now or in the future.

Requirements

1–2+ years of experience in technical support, product analysis, IT support, or a similar role
Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
Strong understanding of client‑server architecture
Basic knowledge of cloud‑based applications and environments
Familiarity with AI concepts and fundamentals
Understanding of network architecture layers, protocols, and security concepts
Basic ability to read and interpret logs for troubleshooting
Strong diagnostic and issue‑isolation skills
Excellent communication skills and ability to collaborate with cross‑functional teams
Willingness and ability to travel internationally as required (local/regional travel included)

Nice To Haves

Experience with Mobile Device Management (MDM) platforms
Basic SQL or log analysis experience
Experience building or leveraging AI agents
Background supporting SaaS or cloud‑hosted applications
Exposure to QA workflows or application testing
Comfortable working independently in field environments

Responsibilities

Configure and set up tablets for mobile applications, including installation, updates, and validation of application functionality
Support basic firewall configuration and monitoring (rule creation, connectivity troubleshooting)
Troubleshoot device-level, application-level, and network connectivity issues
Assist in VPN setup and remote access configuration
Maintain IT documentation and asset inventory records
Coordinate with third‑party vendors as needed to resolve technical issues
Ensure compliance with IT security standards and policies
Travel to ships and other sites to support setup, troubleshooting, and IT infrastructure needs