Technical Support Specialist
Aristocrat Gaming•Las Vegas, NV
•Onsite
About The Position
As a Technical Support Specialist I, you will play a pivotal role in our team, delivering flawless support and outstanding service to our customers. This opportunity is unique as it allows you to work with powerful technology in a dynamic and encouraging environment. Join us and contribute to our proven track record of success while advancing your career in an exciting and encouraging company!
Requirements
- 4+ years of relevant experience in supporting gaming equipment, electromechanical products, or complex technology.
- Strong competence with gaming cabinets, electronic components, and related hardware.
- Demonstrated skill in methodically identifying and fixing technical problems.
- Experience with computer operating systems, networking fundamentals, and remote-support tools.
- Excellent communication and customer-service skills.
- Ability to work independently and prioritize tasks efficiently.
- Willingness to travel and provide on-site support.
Nice To Haves
- Familiarity with regulated gaming environments and gaming cabinet architecture is a plus.
- Experience with AI-enabled applications, data analysis tools, and case-management platforms is beneficial.
- Technical certifications or related education in IT, electronics, or engineering technology is preferred.
Responsibilities
- Offer direct troubleshooting and assistance for gaming cabinets, computers, and related hardware.
- Identify and fix hardware, software, power, connectivity, and configuration problems.
- Install, configure, repair, and validate technical equipment in various customer environments.
- Apply remote-support tools to assist in resolving technical issues.
- Interpret technical documentation and collect diagnostic evidence for accurate service activity documentation.
- Deliver outstanding customer service by maintaining composure during high-impact situations.
- Prioritize field requests and bring up complex issues appropriately.
- Travel to customer sites for hands-on support and participate in after-hours or on-call coverage as needed.
Benefits
- annual bonuses
- incentives
- health and wellbeing benefits
- paid time off
- retirement plans
- insurance coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
