Technical Support

TEKsystems•Richlandtown, PA

21h•$21 - $24•Hybrid

About The Position

We are seeking a customer-focused Technical Support Specialist for a role that combines IT troubleshooting with call center support. You will work directly with customers over the phone to troubleshoot Windows, software, hardware, and application issues while delivering a strong customer experience. This is a great opportunity for someone who enjoys both technology and working with people. Full training on the specialized systems is provided.

Requirements

Strong customer service and communication skills.
Help desk, IT support, technical support, or call center experience preferred.
Basic knowledge of Windows, computer hardware, software, and troubleshooting.
Comfortable spending a significant portion of the day providing customer support over the phone.
Ability to remain calm and professional during difficult customer interactions.
Ability to take technical concepts and explain them to non-technical users.
Associate degree, technical training, 1–2 years of related experience, or equivalent experience.

Nice To Haves

Help Desk / IT Support
Call Center Support
Windows
Hardware & Software Troubleshooting
Application Support
Technical Support
Customer Service
Basic Database/File Structure Knowledge
A+ training or certification is a plus
Cisco or Avaya experience is helpful but not required

Responsibilities

Provide IT and technical support in a call center environment.
Handle approximately 13–15 customer support calls per day.
Troubleshoot Windows, software, hardware, application, and basic database/file structure issues.
Walk customers through technical problems and solutions over the phone.
Explain technical information in simple, easy-to-understand terms.
Manage frustrated or escalated customers professionally and confidently.
Document issues and collaborate with internal technical teams when escalation is required.
Learn and support specialized technology through a structured training program.