Technical Support
Matern Staffing•Fredericksburg, VA
•Remote
About The Position
We are seeking a dependable, customer-focused, and technology-oriented individual to join our team as an Entry-Level Technical Support Specialist. This position is a great opportunity for candidates who enjoy solving problems, assisting others, and learning new technologies. The ideal candidate has strong communication skills, a positive attitude, and the ability to troubleshoot basic technical issues while providing professional support. Training and onboarding support are provided to help qualified candidates succeed in the role.
Requirements
- High school diploma or equivalent preferred
- Basic knowledge of computers, software, and common technical troubleshooting
- Strong written and verbal communication skills
- Excellent problem-solving and critical-thinking abilities
- Strong attention to detail and organizational skills
- Ability to work independently in a remote environment
- Comfortable learning new software and technology
- Reliable internet connection and suitable remote-work environment
Nice To Haves
- Previous technical support or customer service experience is a plus but not required
Responsibilities
- Provide technical assistance and support to customers and team members
- Troubleshoot basic hardware, software, connectivity, and account-related issues
- Respond to support requests through email, chat, phone, or other approved channels
- Identify technical problems and provide clear, step-by-step solutions
- Document support requests, resolutions, and relevant information
- Escalate complex technical issues to the appropriate team when necessary
- Assist users with software, applications, system access, and basic configuration
- Maintain a professional and helpful customer-service experience
- Follow established technical support procedures and company policies
- Stay informed about relevant systems, tools, and technology
Benefits
- Part-time and full-time opportunities
- Remote work flexibility
- Training and onboarding support
- Flexible scheduling options, where available
- Professional development opportunities
- Supportive and collaborative team environment
- Opportunity to gain valuable technical support experience
- Career growth opportunities based on performance and business needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
