Technical Support Specialist

Duravant • Riverside, MO

17d • $40 - $50 • Onsite

About The Position

The Technical Support Specialist serves as a frontline technical resource for customers across Marlen’s product portfolio. The role diagnoses equipment issues, identifies root causes, and guides customers toward effective corrective actions using technical expertise, product knowledge, equipment documentation, and problem-solving skills. Solutions may include equipment adjustments or settings, replacement parts, remote or telephone support, or coordination of on-site field service. The specialist works with Engineering, Field Service, Parts, and other internal teams to resolve customer issues accurately and promptly.

The role also supports replacement-part identification, manages technical support cases, coordinates field changes and corrective actions, documents troubleshooting and resolutions, and provides equipment reliability feedback to Engineering. It helps define technical requirements for modifications, upgrades, and rebuilds, and participates in technical training, technician meetings, and product development activities. The position is based at Marlen in Riverside, Missouri, is full-time, and may require travel up to 25%, as well as after-hours and weekend customer support when needed.

Requirements

• Relevant education, technical training, or equivalent work experience demonstrating the required knowledge and skills.
• Minimum of four years of relevant technical experience, including three to five years in a manufacturing or industrial equipment environment.
• Strong understanding of manufacturing, mechanical, electrical, and engineering processes.
• Ability to read and interpret mechanical and electrical drawings, schematics, and equipment documentation.
• Working knowledge of PLC-based control systems and industrial automation.
• Strong troubleshooting and diagnostic skills, including the ability to systematically identify root causes.
• Experience using AI tools, such as Microsoft Copilot, in a technical or professional environment.
• Technical writing and documentation experience.
• Ability to provide after-hours and weekend customer support as needed.
• Ability to travel up to 25%.

Nice To Haves

• Prior experience supporting, troubleshooting, or servicing industrial or manufacturing equipment.
• Experience with automation machinery and food processing equipment.
• Software development or programming experience.

Responsibilities

• Provide timely and effective support for customer technical inquiries and equipment issues.
• Troubleshoot mechanical, electrical, controls, and equipment performance issues; identify root causes and recommend corrective actions.
• Coordinate resolution of customer issues with Engineering, Field Service, Parts, and other internal technical resources.
• Help the Parts team identify replacement parts and appropriate alternative or substitute parts.
• Create, manage, document, and close technical support cases in the case management or ticketing system.
• Coordinate field changes and corrective actions, define the scope of work, and drive activities through completion.
• Maintain accurate, timely documentation of customer issues, troubleshooting activities, recommendations, and resolutions.
• Provide equipment reliability and field performance feedback to Engineering and collaborate on product and equipment improvements.
• Work with Engineering to develop field solutions for obsolete, discontinued, or difficult-to-source components.
• Manage requests for equipment modifications, upgrades, and rebuilds, ensuring scope and technical requirements are clearly defined and accurately quoted.
• Participate in technical training, technician meetings, and product development activities as required.
• Follow company, customer, and applicable industry safety requirements and safe work practices.
• Provide after-hours and weekend technical support to customers as needed.
• Perform other assigned duties.

Benefits

• Comprehensive benefits designed to support employees’ health, well-being, and financial security.
• Paid holidays and paid time off.
• Education, training, and development opportunities, including educational assistance.
• Opportunities to support communities through Doing Good volunteer initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED