Technical Support Specialist
About The Position
The Technical Support Specialist maintains the computer desktop environment by analyzing requirements, resolving problems, and installing hardware and software solutions. The role administers and supports the company’s PCs, printers, servers, IP phones, cell phones, and related equipment. Duties include procurement, end-user support, backup monitoring, license tracking, and maintenance, upgrades, and configuration of computers, printers, and servers. This position is full-time, Monday through Friday, from 9:00 a.m. to 6:00 p.m. It offers a hybrid schedule with two days working from home and three days in the office. The hourly rate is $22.00–$24.00, based on experience.
Requirements
- Minimum age of 18.
- Proficiency in Microsoft Outlook and Excel.
- Ability to work in a high-volume, fast-paced environment.
- High school diploma or GED.
- Average computer literacy and experience.
- Aptitude for learning new software programs.
Nice To Haves
- Previous technical experience.
- CompTIA A+ certification.
- Microsoft Suite, Excel, or Word certifications.
Responsibilities
- Provide IT support and resolve end-user problems to the user’s satisfaction.
- Monitor and respond to requests received through the IT Service Desk.
- Update and document Service Desk tickets and close them within the assigned SLA.
- Monitor the Service Desk queue and process tickets first-in, first-out based on priority.
- Modify workstation configurations, utilities, and default software settings.
- Provide remote and in-person support for desktops, laptops, printers, iPhones, iPads, and other devices.
- Assist users with Microsoft Office, Office 365, Microsoft Teams, and other software questions.
- Document internal procedures.
- Assist with onboarding and offboarding users.
- Install, test, and configure workstations, peripheral equipment, and software.
- Maintain inventory of equipment, software, and software licenses.
- Report issues to Tier 3 teams for escalation.
- Set up and deploy PCs for new employees using standard hardware, images, and software.
- Assign users and computers to appropriate groups in Active Directory.
- Provide first-level support for company applications.
- Perform timely workstation hardware and software upgrades as required.
Benefits
- Medical, dental, vision, life, and disability benefits.
- 401(k).
- 104 hours of paid time off accruals.
- Complimentary gym access.
- Employee discount program.
- Hybrid work options.
- Long-term career opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
