Technical Support Specialist

Radiology Partners • Edina, MN

1d • Hybrid

About The Position

The Technical Support Specialist is responsible for supporting vRad’s 24x7 production environment. This includes providing top tier technical support to external and internal clients to enable the delivery of the highest quality patient care. This is a hands-on position requiring a broad technical knowledge. Excellent oral and written communication skills are required in order to resolve and document issues.

Requirements

• Associate degree in IT or 2 years of experience assisting users of computers systems
• Familiarity with the Internet connectivity types: Cable, DSL
• Familiarity with basic networking concepts and protocols (TCP/UDP,IP, DHCP, DNS, ICMP, SSL, HTTP, etc)
• Knowledge of commands and tools to diagnose and troubleshoot network issues (ping, traceroute, telnet, MTR, etc)
• Working knowledge of Microsoft Applications and Windows OS
• Must be a team player
• Strong customer-service and interpersonal skills

Nice To Haves

• A+ and Network+ certifications are preferred
• Medical systems experience with PACS, RIS, HL7 and DICOM standards a plus

Responsibilities

• Provide exceptional service to internal and external clients through various channels of communication (phone, chat, e-mail)
• Provide support for proprietary applications RIS and PACS produced in-house
• Troubleshoot network connectivity in a LAN/WAN/VPN environment
• Provide local and remote desktop and system support
• Provide thorough documentation detailing all troubleshooting and communication in tickets
• Work within a team
• Escalate issues to the appropriate engineering disciplines within the organization, or external vendors as required to achieve resolution

Benefits

• Hybrid role
• Flexibility in scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees