Healthcare - Technical Support Specialist

Crescendo.ai • Atlanta, GA

11d • Remote

About The Position

Crescendo AI is looking for talented individuals to join our Technical Support teams. We have a range of opportunities available for people who have built a career in the technical support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across various industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a Crescendo AI employee, you’ll have the support you need to develop and grow your career. The reason you join won’t be the reason you stay.

Requirements

• Strong interpersonal skills, customer orientation, and ability to adapt/respond to many different types of personalities
• Strong written and verbal communication skills
• The ability to write clear and concise correspondence using correct spelling, grammar, and formatting is a must
• Active listening skills (and reading comprehension)
• Ability to multitask, prioritize, and manage time effectively
• Strong problem-solving and critical thinking skills
• Attention to detail and diligence are a must
• Track record of high-achieving attitude
• Mindfulness-centered attitude
• Candidates should have a continuous curiosity about intercultural and intergenerational communication and relationships
• Highly empathetic, and compassionate, and able to convey that over email and chat

Nice To Haves

• Interest in Mind-Body connection, meditation, yoga, all of this is a plus

Responsibilities

• Effectively managing incoming emails, social media inquiries, and some inbound calls
• Building sustainable relationships of trust and generating help through open and interactive communication
• Providing accurate, valid, and complete information about guided meditation courses, meditation practices, app functionality, and partner policies
• Handling both client and/or partner feedback and/or complaints. Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow-up to ensure resolution
• Following communication procedures, guidelines, and policies. Research answers or solutions as needed
• Taking the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and service
• Troubleshooting (walking customers through the app, and escalating anything that may be a bug and not just basic troubleshooting)

Benefits

• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Competitive retirement benefits
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed