Technical Support Specialist

Core Education and Consulting Solutions • Greensboro, NC

3d • Onsite

About The Position

Core Education at Greensboro College is looking for a talented Technology Support Specialist to join their campus IT team. This role is the primary technical resource for faculty, staff, and students, ensuring the smooth operation of technology in classrooms, labs, and across the campus community. It's an excellent opportunity for individuals early in their IT careers to develop skills in a mission-driven environment and positively impact students and educators.

Requirements

• Associate's degree in computer science, Information Systems, IT, or a related field — or an equivalent combination of education and hands-on experience
• Prior experience in a help desk, IT support, or technical customer service role
• Demonstrated ability to troubleshoot both hardware and software issues
• Working knowledge of Windows operating systems and common business applications
• Proficiency with Windows and macOS operating systems
• Working knowledge of Active Directory and group policy administration
• Basic networking fundamentals: TCP/IP, DNS, DHCP, Wi-Fi
• Experience with help desk ticketing systems (SolarWinds or similar)
• Hardware troubleshooting and repair for desktops, laptops, printers, and peripherals
• Understanding of IT security best practices and user access management

Nice To Haves

• CompTIA A+ or similar foundational IT certification
• Experience working in higher education or an academic environment
• Familiarity with LMS platforms such as Canvas, Blackboard, or Moodle
• Microsoft or Apple technical certifications
• ITIL Foundation certification
• Experience creating user training materials or documentation

Responsibilities

• Serve as the frontline technical resource — triaging, troubleshooting, and resolving hardware, software, and system issues via SolarWinds (target: 90%+ of tickets resolved within SLA)
• Install, configure, and maintain computers, labs, classrooms, and peripherals to ensure 99%+ uptime and readiness for scheduled classes
• Deliver user training through in-person sessions, self-guided videos, and clear how-to documentation
• Maintain accurate asset records, document configurations, and build a knowledge base of troubleshooting procedures
• Evaluate vendor solutions and contribute recommendations on hardware and software procurement
• Bring patience, empathy, and a customer-first attitude every time you interact with the campus community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree