Technical Support Specialist

Minnesota Eye Consultants • Minnetonka, MN

9d • Hybrid

About The Position

At Unifeye Vision Partners (UVP) our mission is simple: to partner with leading eye care practices and support them in their quest to improve the quality of their patients’ lives. We are building the leading, nationally recognized integrated eye care community in the country through these partnerships and our commitment to upholding our mission and core values. UVP has a new opening for a Technical Support Specialist in Minnetonka. SUMMARY The Technical Support Specialist will be responsible for day-to-day end user and systems support and maintenance. Starting pay is $26.00-29.00/hour.

Requirements

• 1-2 years’ experience in a support role in Information Technology.
• Functional knowledge of Windows and Mac Operating Systems, Microsoft Office, SharePoint, and Active Directory required.
• Very strong conceptual, analytical, judgment and communication abilities, with an emphasis on the ability to communicate with technical and non-technical audiences.

Nice To Haves

• Previous Healthcare IT experience preferred.

Responsibilities

• Utilize ticketing system to receive, troubleshoot, and resolve support requests.
• Work closely with Application Specialists to support, troubleshoot and resolve core application issues.
• Coordinate with third party vendors and additional IT resources to provide technical support to end users via phone, email and/or in person.
• Participate and assist with new software and hardware implementations, create documentation, and perform software testing and evaluation as needed.
• Implementations or new deployments may require hours to be worked after regularly scheduled weekday hours or on weekends dependent on each situation.
• Work closely with users from all levels on related projects to utilize resources, prioritize tasks, and ensure quality and on-time delivery.
• Adhere to all regulatory requirements.
• Assist with the development of processes and procedures to ensure compliance with regulations and requirements.
• Other duties as assigned.

Benefits

• Health Insurance (medical, dental, vision, HSA)
• Paid Time Off (PTO)
• Holiday Pay
• 401K Retirement Savings Plan
• Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
• Employee Assistance Program
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed