Specialist Technical Support

Abbott • Princeton, FL

12d • Onsite

About The Position

The Specialist, Technical Support position is part of the Abbott Point of Care (APOC) Division and is based in Princeton, NJ. This role supports customers by providing technical guidance and ensuring a high-quality experience across Abbott’s point-of-care solutions. To be successful as a Specialist Technical Support professional, you will bring strong technical expertise in diagnostic systems, customer support channels, and relevant industry experience. The ideal candidate builds trusted customer relationships, delivers effective technical solutions, and consistently reinforces a positive Abbott customer experience. Abbott Point of Care is a global leader in providing critical medical diagnostic and data management products for rapid blood analysis that are intuitive, reliable, and cost-effective. Our i-STAT System is an advanced, portable diagnostic tool that provides real-time, lab-quality results within minutes to accelerate patient-care decision-making. The i-STAT System has the industry’s most comprehensive menu of tests in a single platform, including tests for blood gases, electrolytes, chemistries, coagulation, hematology, glucose, cardiac markers, and traumatic brain injury. By delivering lab-quality results in minutes, our i-STAT System fosters a collaborative, patient-centered environment while driving improved operational performance.

Requirements

• High school diploma
• 1 year of experience in customer experience or account management within a medical or clinical environment

Nice To Haves

• Experience with Salesforce.com and web‑based customer portals
• Ability to manage multiple priorities effectively in a fast‑paced environment

Responsibilities

• Serve as a dedicated technical advisor for assigned customer accounts
• Monitor and improve customer experience using feedback, complaints, and performance metrics
• Perform advanced technical troubleshooting and resolve complex product issues
• Respond to technical inquiries with a high level of expertise and ownership
• Provide product training and technical guidance to customers
• Support commercial teams with sales enablement and technical insights
• Assist customers with regulatory and validation requirements
• Manage and resolve product complaints within target timelines while adhering to quality processes
• Operate as a senior-level individual contributor, handling complex work independently and guiding junior staff as needed

Benefits

• FREE coverage in our HIP PPO medical plan (upon completion of a short wellness assessment)
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement
• The Freedom 2 Save student debt program
• FreeU education benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED