Technical Support Specialist, Service Department - Fontana, CA
About The Position
Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck and semi-trailer dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators, fleets and companies. This coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck dealership. VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture! Technical Support Specialist diagnoses, troubleshoots, and resolves technical customer issues, by partnering with technicians in technical support. The TSS analyzes trends, identifies gaps, and designs simple yet effective support interventions that improve technician experience.
Requirements
- Strong technical background with a minimum of 5 years diagnosing heavy duty trucks (preferably Daimler OEM)
- Strong verbal and written communication skills
- Ability to multi-task in a fast-paced environment, while maintaining an emphasis on detail and quality
- Strong customer support skills
- Strong computer & system knowledge, experience in procede preferred
- Industry-specific certification(s)
- Ability to prioritize and manage several milestones and projects efficiently
Responsibilities
- Respond to customer inquires and assist in troubleshooting and resolving technical challenges; determine most effective problem resolution to minimize client downtime
- Maintain and complete appropriate records for technical support resolution in VVG’s ticketing system
- Develop rapport with staff to understand their technical skills and tailor hands-on support accordingly
- Maintain ethical and professional behavior in dealing with users, department associates, and other department personnel
Benefits
- Fantastic Culture
- 401k + match
- Health, Dental & Vision Insurance + HSA & FSA
- Employer paid Life Insurance
- Paid Vacation Days
- Sick Leave
- Excellent Training and Career Advancement Opportunities
- Company perks such as employee discounts, company events and training programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
