Technical Support Specialist (VLD)

Georgia Department of Revenue•Valdosta, GA

10d•Hybrid

About The Position

This position will be responsible for installing and providing technical support and problem resolution to complex PC based hardware and software related issues; education, training and experience leading to demonstrated competencies in providing software/hardware support to multi-user computer network systems; to evaluate customer requests, identify current system requirements, and provide recommended solutions. Ability to convey complex technical information orally and in writing with tact and courtesy; ability to learn new technologies and adapt to a changing technical environment and workload; to work in a team environment. Ability to bend, climb, lift and move in confined spaces; to retain pertinent information of the job; to provide assistance to end-users with software, hardware and operating systems. Wiregrass Georgia Technical College seeks to recruit, hire, and retain faculty and staff who display a willingness to support students of underrepresented gender and minority groups, as well as students with disabilities. All employees of the college are required to participate fully in the realization of equity in recruitment, enrollment, retention, graduation, and placement of students enrolled or who seek to become enrolled in programs at the college, with a special emphasis on nontraditional program participants. Reasonable Accommodations Statement: To perform the duties of this position successfully, the incumbent must have the appropriate work experience, hold the appropriate certification and credentials, and be able to perform each key position duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Please contact [email protected] to request accommodations.

Requirements

Associate's degree and Three (3) years of work related experience--Note: Experience may substitute for the degree on a year-for-year basis.

Nice To Haves

A Bachelor's Degree from an accredited college in Computer Science or a computer related field
Additional industry certifications to include one or more of the following: CompTIA A+ and CompTIA Network
Professional certification in network, operating systems, and/or relational database software development from a recognized accrediting association or vendor; vocational-technical training institution; or military training in a computer field
Vendor specific certifications including Oracle and Microsoft SQL
All course work and certifications should include a concentration in computer repair and networking related topics
Proficient in the use of Microsoft ® Office Word, Excel, PowerPoint, and Outlook
Knowledge of hardware and repair of equipment such as desktop computers, printers, etc.
Proficient in use of help desk ticketing systems, such as Fresh Service

Responsibilities

Installing and providing technical support and problem resolution to complex PC based hardware and software related issues
Providing software/hardware support to multi-user computer network systems
Evaluating customer requests, identifying current system requirements, and providing recommended solutions
Conveying complex technical information orally and in writing with tact and courtesy
Learning new technologies and adapting to a changing technical environment and workload
Working in a team environment
Bending, climbing, lifting and moving in confined spaces
Retaining pertinent information of the job
Providing assistance to end-users with software, hardware and operating systems