Technical Support Specialist

Corpay • Beaverton, OR

2d • Hybrid

About The Position

Corpay is currently looking to hire a Technical Support Specialist to join our team. This position falls under our Corpay Payables line of business and is located in Brentwood, TN. In this role, we are seeking a detail-oriented and technically skilled individual to join our Technical Support team, providing Tier 2 support for Corpay Complete. This role is essential to ensuring seamless client experiences across modules such as Invoice Automation, Purchase Orders, Payments, Card, and Expense. As a Technical Support Specialist, you will be responsible for handling escalated technical issues, managing system administration tasks, supporting migration projects, customizing workflows, and maintaining clear documentation. You will collaborate with cross-functional teams to ensure timely resolution of support tickets in accordance with SLA tiers.

Requirements

• 2-4 years of overall Technical Support experience
• Strong understanding of Corpay Complete systems and modules.
• Experience with Salesforce and ServiceNow ticketing systems.
• Familiarity with Okta, SSO/MFA configurations, and troubleshooting.
• Excellent communication and documentation skills.
• Collaborative mindset with cross-functional teams.
• Background in technical support, account management, or product implementation.
• Proven ability to manage complex technical issues independently.
• Comfortable working in a fast-paced, client-facing environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Handling escalated technical issues including batch file errors, metadata mismatches, and workflow updates.
• Managing user access, Okta configurations, and setting updates.
• Executing ICD to Corpay Complete migration tasks, including card data extraction and sync error resolution.
• Assisting in troubleshooting custom workflows and field updates.
• Identifying and escalating Tier 3 issues to Product and Engineering teams.
• Maintaining clear records of issue resolution and communicate effectively with Account Managers and stakeholders.
• Ensuring timely resolution of support tickets in accordance with SLA tiers (1-day, 3-day, 5-day).

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed