Technical Support Specialist

Patient Funding Alternatives • Woburn, MA

24d • $22 • Onsite

About The Position

Reporting to the Technical Services Supervisor, the Technical Support Specialist provides front-line technical support to both in-office and remote employees. This role is ideal for someone early in their IT career who enjoys problem-solving, learning new technologies, and delivering excellent customer service.

Requirements

• Basic working knowledge of Apple macOS and iOS devices.
• Fundamental understanding of Wi-Fi and basic networking concepts.
• Basic proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
• Ability to follow technical instructions and learn new systems quickly.
• Strong verbal and written communication skills.
• Customer-focused mindset with a helpful, patient approach.
• Strong organizational skills and ability to prioritize multiple tasks.
• Attention to detail and commitment to accurate documentation.
• Dependable, punctual, and able to work independently with minimal supervision.
• High School Diploma or equivalent required.

Nice To Haves

• Prior experience in a technical support, IT help desk, or customer service role is a plus but not required.
• Relevant coursework, certifications (e.g., CompTIA ITF+, A+), or hands-on technical projects are a plus.

Responsibilities

• Provide first-level technical support for Apple devices, including MacBooks, iPhones, and iPads.
• Troubleshoot and resolve basic hardware and software issues for employees working in-office and remotely.
• Set up, configure, and maintain end-user equipment and accessories (keyboards, mice, monitors, printers, etc.).
• Assist with user account setup, password resets, and basic application support.
• Document common issues, resolutions, and procedures for inclusion in the company knowledge base.
• Escalate complex or unresolved issues to senior technical staff as appropriate.
• Track and manage support requests through a ticketing system to ensure timely resolution.
• Maintain a high standard of customer service and clear communication with all users.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Employer-paid life insurance
• Disability insurance
• 401(k) plan with company match
• Up to $100 annual reimbursement for fitness, mindfulness, and wellness activities
• Access to mental health tools like the Calm Health app
• 24/7 Employee Assistance Program
• Flexible spending accounts
• Nationwide fitness programs
• Virtual care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED