Technical Support Specialist
About The Position
The Technical Support Specialist provides desktop and end-user technology support for the Philadelphia Police Department (DPD) and the Philadelphia Housing Development Corporation (PHDC), with primary responsibility for PHDC. The position troubleshoots hardware, software, applications, peripherals, and connectivity; assists with user access and training; and manages desktop technology assets through deployment, inventory, maintenance, replacement, and decommissioning. The role also coordinates vendor-supported repairs, warranties, equipment purchases, and technology projects. Work is performed under the general direction of the Information Technology Manager. The successful candidate must become a City of Philadelphia resident within six months of hire. Applicants must submit a resume and cover letter; applications without a cover letter will not be considered. Salary cannot exceed $60,000 per year.
Requirements
- Must become a City of Philadelphia resident within six months of hire.
- Submit a resume and cover letter; applications without a cover letter will not be considered.
Responsibilities
- Provide day-to-day technical support for DPD and PHDC users, primarily supporting PHDC.
- Respond to and manage incidents and service requests through TeamDynamix, email, remote support tools, and in-person support.
- Support laptops, desktops, monitors, docking stations, printers, scanners, televisions, and other peripheral equipment.
- Diagnose and resolve hardware, software, operating system, application, peripheral, printing, and end-user connectivity issues.
- Perform advanced troubleshooting of complex or recurring technical issues and escalate to OIT, vendors, or other technical teams when necessary.
- Assist users with system access, password issues, Microsoft 365 applications, VPN connectivity, network resources, and other supported technologies.
- Configure, install, and test workstations, printers, and software applications to meet user and departmental needs.
- Manage the desktop technology lifecycle, including procurement, deployment, maintenance, and decommissioning in accordance with City standards; serve as the primary contact for vendor repair and maintenance contracts.
- Maintain accurate hardware and software asset records and coordinate vendor-supported repairs, warranty services, maintenance, and equipment replacements.
- Support new-hire onboarding, employee transfers, offboarding, workstation moves, office relocations, and the recovery and reassignment of IT equipment.
- Provide user training and support audio/visual and conferencing technologies for hybrid and remote meetings.
- Participate in desktop refreshes, equipment deployments, software rollouts, hardware upgrades, asset inventory initiatives, and other IT projects with DPD, PHDC, OIT, and external vendors.
- Perform other related technical support duties assigned by the Information Technology Manager to support departmental operations, IT services, and technology initiatives.
Benefits
- Public Service Loan Forgiveness Program qualified employer.
- Tuition discount program for City employees, and sometimes spouses and dependents, in partnership with area colleges and universities.
- Comprehensive health coverage for employees and eligible dependents.
- Wellness program with eligibility for a discounted medical plan.
- Paid vacation, sick leave, and holidays.
- Generous retirement savings options.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
