Technical Support Specialist
Progressive Staffing LLC•North Tonawanda, NY
•$70,000 - $85,000•Onsite
About The Position
Our client, an international manufacturing organization with its US headquarters in WNY, is looking to add a Technical Support Specialist to their growing team. This employee will play a critical role in providing hands-on technical support/training to team members and customers to ensure seamless operational efficiency of equipment.
Requirements
- 2+ years’ experience in HVAC/Controls industry experience
- Professional demeanor and ability to interact with various team members/customers
- Experience working in an industrial environment; strong knowledge of centrifugal pumps, heat exchangers, building automation controls/communication protocols (BACnet/Modbus)
- Great interpersonal and communication skills (written and verbal)
- Strong organization skills, analytical, and time management skills
- Strong & creative problem solving skills
- Meticulous attention to detail
- Self-motivated
- Candidates must be authorized to work in the United States; Visa sponsorship is not available
Nice To Haves
- Associate’s degree in Electrical or Building Controls, or related preferred
- Bilingual is preferred: Spanish
Responsibilities
- Deliver exceptional technical support both in-office and on-site for regional customers
- Diagnose and troubleshoot equipment issues, recommending cost-effective solutions to meet customer needs and provide swift resolutions
- Field customer inquiries and respond promptly via phone, online platforms, or in person
- Run on-site training sessions for customers and regional representatives on equipment operation and best practices
- Travel within the assigned region to support equipment start-ups, commissioning activities, and troubleshooting efforts as needed (approximately 20% travel)
- Collaborate with various internal teams and external vendors to enhance products, processes, and overall operational efficiency
- Develop, implement, and document corrective action plans when necessary in order to address quality or performance concerns
- Analyze current processes to determine areas for improvement, focusing on increasing efficiency, reducing cycle times, and improving overall performance
- Work well in a team environment as well as independently
- Other duties as assigned/as necessary
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
