Technical Support Specialist

KARL STORZ

22h•Onsite

About The Position

Make a direct impact on patient care by keeping world‑class medical technology running at its best. KARL STORZ is seeking a Technical Support Specialist to deliver exceptional service and technical expertise across the full lifecycle of our medical devices—from installation through ongoing support. In this highly visible role, you’ll partner closely with Sales and Service teams to ensure optimal performance, minimize downtime, and exceed customer expectations in clinical environments.

Requirements

Strong electronic, electrical, mechanical, and troubleshooting expertise
Proficiency with basic software tools (Microsoft Office)
Ability to work flexible schedules, lift up to 50 lbs, and travel extensively
Valid driver’s license and commitment to safety and compliance
Technical diploma in health sciences or a related field (required)
3–5 years of experience in a technical support or service role within the medical device industry
Equivalent combinations of education and experience will be considered

Nice To Haves

Working knowledge of networking/IP-based systems (a plus)
Bilingual skills (French/English) are an asset
Bachelor’s degree preferred

Responsibilities

Troubleshoot, repair, calibrate, and service KARL STORZ medical equipment, including OR1® Integrated Operating Rooms
Perform on-site field service, preventative maintenance, and equipment installations
Support customer demos, conferences, loaners, and equipment evaluations
Document service activities using SAP ERP and quality system documentation
Collaborate with Account Executives to promote service programs and displace competitive products
Deliver high-quality customer support in fast-paced, high-stakes environments
Travel extensively within your region to support customer sites