Technical Support Specialist

Regal • New York, NY

31d • $60,000 - $80,000 • Hybrid

About The Position

Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, Homeadvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves: Partnered with enterprise brands like Google, AAA, Ro, Coursera; Raised $82M (top tier investors including Emergence & Homebrew); Completed 500M+ calls; Driven $7B revenue for customers; Scaled to $##M ARR; Built amazing NYC (Midtown) in office culture. This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F.

Requirements

• 0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degree
• Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)
• Experience identifying collaboration and escalation resources in a fast-paced environment
• Experience providing the right level of context when partnering with others to resolve customer issues
• Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions

Nice To Haves

• If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!

Responsibilities

• Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers)
• Resolve a wide range of inquiries – end-user training, integration debugging, and bug resolution – to drive product adoption and customer satisfaction
• Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets
• Own support ticketing and knowledge infrastructure to deliver a world-class support experience
• Participate in hiring and onboarding future support engineers as the growth of the business demands

Benefits

• Medical, Dental, and Vision plans - 80% covered by the company
• Flexible PTO & 11 paid holidays/year
• Subsidized ClassPass membership
• 401k Plan
• Paid parental leave
• Pre-tax commuter benefits
• In-office breakfast and snacks daily
• Happy hours, team outings, & annual off-sites
• Complete laptop workstation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree