Technical Support Specialist

PLACE Corporate Careers

2d•$21 - $27•Remote

About The Position

At PLACE, we're building a category-defining company at the intersection of real estate, technology, business services, and the consumer. As a profitable, hypergrowth startup, on the path to an IPO, our standards are high, our team is scrappy, and our commitment is to execute the best work of our lives. This is YOUR CHANCE to shape the backbone of a company that's scaling rapidly and innovating boldly. As our Technical Support Specialist, you'll partner with our Support Manager, founders, and executives to serve as the front-line technical point of contact for clients and end users across the Pyramid Platform, Red Bell infrastructure, and associated application suites — resolving issues, delivering training, and driving system improvements from insight all the way through to production. If you thrive in complexity, entrepreneurial problem-solving, and believe in scaling through tech and AI, this is your PLACE.

Requirements

Proficiency in Microsoft Excel and Word
Real estate background required
Excellent organizational, time management, and prioritization skills
Ability to effectively communicate with management, clients, and technical staff
Self-motivated and willing to learn new systems and skills
Ability to work independently with minimal supervision, while recognizing when to escalate
Excellent verbal, written, and interpersonal skills
Ability to analyze recurring issues and translate findings into actionable recommendations

Nice To Haves

Experience in REO, Rental Management, Loss Mitigation, Real Estate Acquisition, or Short Sales strongly preferred
Prior experience in a technical support, help desk, or client support role preferred

Responsibilities

Serve as the primary technical support contact for clients, outsourcers, agents, and other end users of the Pyramid Platform and Red Bell infrastructure
Troubleshoot and resolve inbound technical issues and inquiries received via phone and email, meeting established SLA and quality standards
Provide onboarding and ongoing training to new and existing users on platform functionality and best practices
Proactively analyze support ticket trends to identify recurring issues and recommend system or process optimizations that reduce future ticket volume
Propose new features and platform enhancements based on client feedback and observed usage patterns
Communicate directly with clients and end users to gather and clarify requirements
Collaborate with the development team to ensure business and client requirements are accurately understood and met
Test new features and enhancements for quality and functionality prior to release to production
Contribute to and maintain internal and client-facing knowledge base content
Other duties as assigned