Technical Support Specialist

University of Nebraska Foundation • Lincoln, NE

10d • Hybrid

About The Position

Provide technical service and support to enable the University of Nebraska to change lives and save lives. The University of Nebraska Foundation grows relationships and resources that enable the University of Nebraska to change lives and save lives. They believe that their strong commitment to inclusion and respect is essential to accomplishing this mission through their values of teamwork, integrity, and passion for mission. They invite, explore, and celebrate differences to increase productivity, spark innovation, and most importantly, accomplish their mission. You will join the foundation at an exciting time, with the opportunity to make a transformational impact. The foundation is in the public phase of a historic campaign to raise $3 billion to build a better future for Nebraska. The campaign is being led by many enthusiastic volunteers representing all areas of the University of Nebraska System. This position will work in our Lincoln or Omaha office. This position supports staff in all locations, with local travel required.

Requirements

• Minimum Education: Associate's degree or equivalent.
• Minimum Experience: 1 year of experience in a customer service role within a professional environment.
• Strong oral and written communications.
• Highly adaptable and able to adjust to changing priorities.
• Ability to create technical documentation.
• Analytical and problem-solving skills.
• Ability to build relationships and work with technical and business stakeholders.
• Ability to think strategically and collaborate with others.
• Candidates will also be evaluated on our core values of passion for mission, integrity, and teamwork.

Nice To Haves

• Preferred Experience: Bachelor’s degree.
• Preferred Experience: 1-3 years’ experience in computer/technical support.

Responsibilities

• Serve as the first line of support for end users via phone, email, chat, or a ticketing system.
• Quickly learn new software applications, providing support and training to staff as needed.
• Multitask effectively while prioritizing multiple incoming requests.
• Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a positive support experience.
• Understand basic cybersecurity and infrastructure best practices.
• Learn and assist with level 1 and 2 support-related issues.
• Build and maintain strong working relationships with external vendors, university users, and support teams.

Benefits

• Mission-driven work that changes lives and saves lives.
• A strength-based, engagement-focused, and performance-oriented culture.
• Ongoing learning and development opportunities for your career growth.
• An award-winning wellness program.
• 12 weeks of paid medical leave, including maternity and paternity leave.
• 12 paid holidays and generous vacation time.
• A generous retirement match and multiple incentive compensation programs.
• University of Nebraska tuition reimbursement for you and your dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree