Technical Support Specialist

CACI International•Linthicum Heights, MD

6d•Hybrid

About The Position

Exciting Opportunity: Join Our Dynamic Technical Support Team! Are you passionate about solving problems and helping others? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a dedicated Customer Technical Support Specialist to join our growing team. In this role, you’ll be the first line of support for our customers, ensuring they have the best experience possible with our products and services. What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Requirements

An active NSA FSP.
Proven experience in handling help desk tickets: engaging with customers, investigating issues, and effectively communicating status and resolutions.
Experience with ticketing applications such as Jira or ServiceNow.
Excellent communication skills to ensure clear and helpful interactions with customers.
Bachelor’s degree in a technical discipline (or equivalent experience).
10 years of experience as a System Administrator in programs of similar scope, type, and complexity (5 years of additional SA experience may substitute for a bachelor’s degree).

Nice To Haves

Experience with Kibana, Elasticsearch, or Splunk.

Responsibilities

Deliver exceptional Tier 1 (Help Desk) and Tier 2 (Escalation) support to our valued customers.
Provide top-notch technical assistance and resolve customer issues promptly.
Troubleshoot and diagnose technical problems with expertise and efficiency.
Create and manage user accounts to ensure smooth access to our systems.
Guide customers through application configurations for optimal performance.
Collaborate directly with vendor support teams to resolve complex issues.