Technical Support Specialist

Whisker Labs

8d•$50,000 - $54,000

About The Position

In this full-time role, you’ll play an important part in supporting Ting customers while helping ensure a smooth and reliable customer experience. As an ideal candidate, you’re technically curious, customer-focused, and fully engaged, with strong communication and problem-solving skills and the ability to collaborate across teams. Your responsibilities will span customer support, technical troubleshooting, documentation, testing, and other operational needs. The Technical Support Specialist will report to the Customer Care Manager and support the day-to-day technical and operational needs of the Customer Care Team. You’ll work closely with customers and cross-functional teams to identify, troubleshoot, document, and help resolve technical issues. You'll be joining an experienced team of business leaders, software engineers, and data scientists seeking to make the world a safer and more efficient place. Come join us!

Requirements

Associate's degree or valid (up-to-date) certification in a related field
2 years' work experience in a technical support or customer support role
A willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends, and holidays

Responsibilities

Provide support to Ting customers by phone and email
Create and maintain clear, concise, and accurate documentation for internal and external use
Act as liaison to ensure smooth operations and service delivery to all customers and partners
Identify, report, and document technical issues to help isolate and resolve issues in a timely manner
Support the Engineering team with testing software and hardware
Troubleshoot issues down to the root cause
Perform other duties as required