Technical Support Specialist (Onsite in Fort Wayne, IN)

Resultant•Fort Wayne, IN

10d•Onsite

About The Position

Resultant is seeking a Technical Support Specialist to support clients and contribute to the company’s growth. The role provides customer support, prepares computer and other hardware, maintains accurate customer documentation, and delivers operational and project commitments. The specialist works with the customer team and live helpdesk, performs maintenance, monitors assigned alerts, and escalates issues with relevant information while confirming acceptance. The position requires collaborative work, strong organization and prioritization, and timely delivery of commitments. The role is onsite in Fort Wayne, Indiana, and includes participation in an on-call rotation and after-hours support as necessary.

Requirements

At least 1–3 years of experience as a Desktop Support Specialist or in a similar role.
Excellent written and oral communication and customer service skills.
Ability to explain technical challenges and solutions to people with a range of backgrounds.
Knowledge of servers, including Active Directory, file permissions, domains, backups, and antivirus.
Knowledge of networking, including firewalls, switches, wireless, voice, DHCP, TCP/IP, DNS, and VPN.
Ability to perform computer support tasks, including computer replacement, reviewing IPCONFIG details, joining computers to a domain, printer installations, and antivirus support.
Ability to perform user support tasks, including user profile migrations, Outlook setup, and mobile device email setup.
Familiarity with Office 365, SharePoint, and QuickBooks.

Responsibilities

Provide client support that exceeds customer expectations.
Escalate customer support requirements as appropriate, communicate relevant information such as criticality and timeliness, and confirm acceptance of escalated issues.
Prepare desktops, laptops, and miscellaneous hardware for customers.
Keep customer documentation up to date and accurate.
Deliver assigned operational and project commitments to customers, using the customer team as necessary and as agreed with the Customer Team Lead.
Perform customer maintenance activities on behalf of the customer team.
Monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
Work collaboratively with colleagues to meet client needs.
Organize, prioritize, and plan work, and deliver commitments in a timely manner.
Participate in an on-call rotation and provide after-hours support as necessary.