Technical Support Specialist - Grand Rapids
Veralto Global•Kentwood, MI
•Onsite
About The Position
Reporting to the Technical Support Manager, the Technical Support Specialist – USA (Applications & Integration) plays a critical role in supporting Linx’s growing presence in the United States. This position provides advanced technical support across Linx coding and marking technologies, with a strong focus on customer applications, communications, and system integration.
Requirements
- Experience in advanced technical support in an industrial or manufacturing environment.
- Demonstrated experience with applications and system integration.
- Experience resolving complex technical escalations.
- Ability to work independently in a remote environment.
- Willingness to travel domestically and internationally.
- Must be located within the Greater Grand Rapids, MI area.
Nice To Haves
- Experience with coding and marking equipment (CIJ, IJ, TTO, Laser).
- Knowledge of industrial automation environments and plant systems.
- Familiarity with remote diagnostic tools and CRM or ticketing systems.
Responsibilities
- Providing advanced technical support for CIJ, IJ, TTO, and Laser systems.
- Diagnosing complex hardware, software, ink, and application issues.
- Supporting customer integrations including PLCs, I/O, RS232, Ethernet, and TCP/IP.
- Acting as an escalation point for customers and field teams.
- Collaborating with Engineering, Quality, and Global Technical Support.
- Creating and maintaining technical documentation and knowledge articles.
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
