Technical Support Specialist
ADP TEST-LMS DR2-DONT USE•Florham Park, NJ
•$1 - $5•Onsite
About The Position
We are looking for a skilled and motivated Technical Support Specialist to join our team in Florham Park, NJ! In this role, you'll be the go-to expert for resolving technical issues and delivering outstanding support experiences. If you thrive in a fast-paced environment and love solving problems, this opportunity is for you.
Requirements
- 1-3 years of experience in a technical support or IT helpdesk role
- Proficiency in troubleshooting Windows and/or macOS operating systems
- Familiarity with ticketing systems such as ServiceNow, Zendesk, or similar platforms
- Strong understanding of networking fundamentals (TCP/IP, DNS, VPN)
- Excellent communication and customer service skills
- Ability to prioritize and manage multiple support requests simultaneously
Nice To Haves
- CompTIA A+, Network+, or similar certification is a plus
Responsibilities
- Provide front-line technical support to end users via phone, email, and chat
- Diagnose, troubleshoot, and resolve hardware, software, and network issues
- Document support tickets, resolutions, and technical procedures in a ticketing system
- Escalate complex technical issues to appropriate teams when necessary
- Assist with system installations, configurations, and upgrades
- Monitor system performance and proactively identify potential issues
- Collaborate with cross-functional teams to improve technical processes and workflows
Benefits
- Employee discounts
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
