Technical Support Specialist

NISC•Mandan, MO

3d•Hybrid

About The Position

Join NISC's Member Success Technical Support team and begin building a rewarding career in technology. In this entry-level role, you'll provide technical support to Members/Customers while gaining hands-on experience with server administration, desktop systems, networking, and business applications. You'll help troubleshoot technical issues, deliver exceptional customer service, and develop foundational skills across Linux, Windows Server, TCP/IP, and related technologies. This position is ideal for individuals who are curious, adaptable, and eager to learn. Whether you're launching your career with a technology-related degree or leveraging relevant experience, you'll have opportunities to expand your technical knowledge, strengthen your problem-solving abilities, and make a meaningful impact for the Members and Customers we serve.

Requirements

Basic knowledge of computer systems, operating systems, networking concepts, and technical support practices.
Basic knowledge of Linux, Windows, and Mac operating environments.
Basic understanding of business software applications and cloud-based technologies.
Basic understanding of project management concepts and processes.
Analytical, troubleshooting, and problem-solving skills with attention to detail.
Effective verbal and written communication skills and the ability to provide exceptional customer service.
Ability to learn new technologies, processes, and applications in a fast-paced environment.
Ability to organize and prioritize work, manage multiple tasks, and adapt to changing priorities.
Ability to build positive working relationships with Members/Customers and coworkers.
Demonstrated professionalism, initiative, accountability, and a willingness to learn.
Ability to travel as necessary to meet the goals and objectives of the position.

Nice To Haves

Bachelor’s degree in Information Technology, or another related technical field or equivalent experience.
Industry-recognized technical certifications such as CompTIA A+, Network+, Linux+, Microsoft Fundamentals, Google IT Support, or equivalent credentials.

Responsibilities

Provide Member/Customer support through ACD, change requests, and ongoing issue resolution.
Assist with the support, maintenance, and troubleshooting of Linux, Windows Server/Desktop, and Mac environments, including hardware, networking, and system connectivity.
Support the iVUE ecosystem by assisting with environment configurations, upgrades, licensing, SaaS solutions, Single Sign-On, Screen Pop, and related modules.
Perform routine system administration tasks, including service monitoring, user account maintenance, and connectivity support.
Monitor system health, availability, and performance using established tools and procedures.
Research, diagnose, and resolve technical issues while providing timely support and guidance to Members/Customers.
Document solutions, procedures, and support activities to maintain knowledge resources and promote operational consistency.
Utilize generative AI tools and technologies to improve productivity, problem-solving, and operational efficiency within the scope of the role.
Participate in training and professional development activities to build technical knowledge and job proficiency.
Other duties as assigned.
Commitment to NISC's Statement of Shared Values.