Technical Support Specialist

MasterTech • Rochester, NH

1d • Hybrid

About The Position

We are seeking an accomplished Technical Support Specialist near Rochester NH to help keep a team of Field Technicians and Customers on track with service and repairs in the Printing and Packaging industries. Previous experience Diagnosing mechanical and electrical issues using technical documents, over the phone or in an office setting is preferred. Primarily an office-based role. Working from Gonic, NH, you'll support a wide range of equipment and systems, collaborating closely with Service, Engineering, Parts, and Field Service teams. Whether you're interpreting technical drawings, assisting a technician in the field, or coordinating service activities, your technical expertise and customer focus will directly impact customer satisfaction.

Requirements

• 2+ Years' experience in a technical service role
• Customer facing experience, with a customer first attitude
• Professionalism and documentation
• Technical reading and interpretation

Nice To Haves

• Previous experience with heavy equipment or capital equipment is a major asset.

Responsibilities

• Diagnosing mechanical and electrical issues using technical documents, over the phone or in an office setting
• Supporting a wide range of equipment and systems
• Collaborating closely with Service, Engineering, Parts, and Field Service teams
• Interpreting technical drawings
• Assisting a technician in the field
• Coordinating service activities

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Sick Time
• Vacation
• Matching 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed