Technical Support Specialist

WWEX Group • Austin, TX

5d

About The Position

This position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices. Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.

Requirements

• MS Office to include Excel, Word, Outlook.
• Computer hardware and software.
• Adaptable.
• Attention to detail.
• Good communication skills, both verbal and written.
• Excellent collaboration skills.
• Time management skills.
• Ability to prioritize.
• Bachelor’s degree.
• 0 – 2 years of relevant experience.

Responsibilities

• Understand and support the company’s proprietary systems and other third-party systems to provide guidance include, but not limited to: o WEXNET o SpeedShip o UPS.com o WorldShip o ShipRush
• Provide first line technical support via phone, e-mail and/or a desktop support application.
• Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.
• Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc.
• Troubleshoot basic hardware issues.
• Test bug fixes and enhancements.
• Redirect or escalate problems as appropriate.
• Respond to inquiries in a timely manner, adhering to procedure and protocol.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level