Technical Support Specialist

LeadVenture Belize

19d • Hybrid

About The Position

As a Technical Support Specialist, you will provide technical support to all customers using a ticket-based case tracking system and knowledge base. This requires comprehensive knowledge of the Motomate123 product suite. Technical Support Specialist agents field customer requests via phone, email, and chat.

Requirements

• Excellent written and verbal communication
• Critical thinking and problem-solving skills
• Comfortable working in a team and managing frequent interruptions
• Clear speaking voice and good phone skills
• Enjoys technical challenges and working to develop creative solutions
• Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence.

Nice To Haves

• Previous customer service experience preferred (2+ years a plus)

Responsibilities

• Maintain, update, and implement changes within the Motomate123 platform as needed.
• Handle customer requests via chat, email, and inbound/outbound calls.
• Solve customer problems in a reasonable time frame.
• Provide Motomate123 platform education and coaching to customers and co-workers as needed.
• Participate in training sessions on new web technologies and product features.
• Work with peers and supervisors to resolve low-level escalations.
• Deliver a technical support experience that delights customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed