Technical Support Specialist

Teledyne Technologies • Hudson, NH

8d • Onsite

About The Position

The Product Support Specialist role in the US Raymarine Technical Support department fields phone calls and CRM cases and provides in-person support and training across the Americas. Based in the Hudson, New Hampshire office, the specialist handles escalated issues for a wide range of business and end customers, builds customer relationships, and helps customers rely on Raymarine technology. The role focuses on Raymarine and FLIR Maritime thermal products and includes support, training, limited field service, and collaboration across the after-sales lifecycle. The specialist also provides product feedback to engineering and develops subject matter expertise across product ranges. Travel may be up to approximately 30% annually.

Requirements

• Technical knowledge of electronics; marine industry knowledge is a plus.
• Technical troubleshooting background, preferably in a technology company.
• Strong analytical and problem-solving skills.
• Self-starter and team player who is adaptable and able to operate in ambiguous scenarios.
• Experience with Windows OS applications such as Office and Teams.
• Experience with CRM and VOIP systems such as Salesforce, Hubspot, Aircall, and Nice InContact.
• Remote customer support experience, such as using AnyDesk.
• Ability to work under pressure and cross-functionally.
• Ability to travel up to approximately 30% annually.
• Familiarity with leveraging AI tools.
• High school diploma or GED required.
• Must be a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee, or eligible to apply for and obtain the appropriate U.S. export control license.

Nice To Haves

• Marine industry experience.
• Technical product support experience.
• Experience supporting SaaS.
• University or advanced degree.

Responsibilities

• Take escalated support phone calls and resolve issues with clear, professional communication, including support for Raymarine and FLIR Maritime thermal products.
• Manage CRM cases while meeting high-volume and rapid-response expectations.
• Perform in-person training and limited field service work.
• Work with in-house and field service teams to manage the customer support after-sales lifecycle.
• Provide real-world feedback to engineering teams to support product improvements.
• Develop into a subject matter expert across all product ranges.
• Perform additional assigned duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED