Technical Support Specialist

Department of Administrative and Financial Services•Augusta, ME

1d•Onsite

About The Position

This is technical services work involving the provision of systems software technical support to data processing operations. Responsibilities include generating, installing, writing, revising, and maintaining operating, networking, and related systems software for large mainframe computers. An employee in this classification is highly trained and experienced in computer and systems programming, problem analysis, mainframe and networking performance management and capacity planning, and hardware and software configuration planning and implementation. Supervision may be exercised over Computer and Systems Programmers and Trainees. Work is performed under limited supervision. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we: Practice Customer-focus , ensuring that our customers are heard, and their needs are met. Hold ourselves to a high level of Accountability by being transparent with our stakeholders. Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

Requirements

Valid State of Maine driver’s license with a clean driving record.
Knowledge of performance measurement and capacity planning techniques for networking computers and related equipment.
Knowledge of audit procedures.
Knowledge of detailed operation of hardware, peripheral equipment components as they pertain to and interface with operating and networking system software and application systems.
Knowledge of knowledgebase best practices.
Knowledge of state-of-the-art computer hardware and software technology.
Ability to generate, install, and maintain computer operating and networking systems.
Ability to plan and oversee the work of technical subordinates.
Ability to research and evaluate the suitability of computer software and hardware products for a given use.
Ability to adapt, enhance, or modify computer operating and networking system components.
Ability to diagnose and correct program and system failures and malfunctions.
Ability to establish and maintain effective working relationships.
Ability to communicate effectively.
Ability to write clearly and effectively.
Ability to develop technical standards.
A minimum of 6 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis.

Nice To Haves

Ubiquiti UniFi Network
Action1 Endpoint Security Platform
Windows Defender
Microsoft Active Directory
Sophos Firewall
Cisco Umbrella
Google Workspaces

Responsibilities

Installs, configures, and maintains system software and components on servers and networked computers to support agency data processing operations and ensure reliable service delivery.
Maintains and updates major operating and networking systems in order to ensure interface of operational functions and application systems, and to identify and correct software problems.
Isolates and performs quality assurance testing on, and corrects system software problems in order to recover full production status and prevent future failures and malfunctions.
Revises and enhances vendor system software products and packages in order to maximize system efficiency.
Oversees technical support staff and users or other technical personnel in order to provide technical advice and accomplish assigned work.
Manages and optimizes server and networking systems performance and capacity planning efforts in order to ensure system resources meet user demand.
Update and maintain system security in order to safeguard information in system.
Prepares materials and instructs data processing personnel in procedures and methods of computer software and hardware utilization in order to ensure maintenance of standards and develop staff.
Coordinate with external vendors to align on technical standards, negotiate service terms, resolve issues, ensure compliance, and maintain documentation to support operational efficiency and transparency.
Isolates and performs timely identification, and correction of system outages in order to recover full production status and prevent future failures and malfunctions.
Assists in developing agency strategic plans for related information systems in cooperation with agency management, internal and external personnel, vendor representatives, consultants, and user/client community to develop integrated information systems.

Benefits

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program.
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act .
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness.