TECHNICAL SUPPORT SPECIALIST

STATE OF FRANKLIN HEALTHCARE GROUP • Johnson City, TN

15d • Onsite

About The Position

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

Requirements

• High school diploma or GED
• Basic understanding of Active Directory, Networking concepts, and TCP/IP.
• Windows 10 & XP operation, installation, and troubleshooting.
• Proficient knowledge of all Microsoft Office products.
• Hardware/software installation, upgrades, and troubleshooting.

Nice To Haves

• Bachelor’s degree in information systems or related field desired
• Experience in a physician office setting is preferable.

Responsibilities

• Account management.
• Technical assistance; computer systems, software, and hardware.
• Respond to queries in a timely manner.
• Daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs.
• Follow-up to ensure issue is resolved properly.
• Compile information and prepare reports.

Benefits

• Company Provided Life and Accidental Death and Dismemberment Insurance
• Company Provided Long Term Disability Insurance
• Employee Stock Ownership Plan
• 401(k) Company Contributions
• Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
• Company match in Health Savings Account Plans (restrictions apply)
• Vacation, Personal, Sick and Holiday Time Off
• An array of team member perks and discounts
• Tuition Assistance Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED