Technical Support Specialist (Medication Management)
Capsa Healthcare•Portland, OR
•$32 - $39
About The Position
Capsa Healthcare is seeking a Technical Support Specialist to provide technical support for its medication management products. The role supports healthcare professionals and organizations by helping resolve product and system issues and contributing to effective clinical workflows. The position reports to the Product Support Supervisor and is based in Portland, Oregon. It requires full-time, on-site training for the first six months. After successful completion of training, the position transitions to a remote work arrangement.
Requirements
- At least three years of experience in customer service, technical support, or help desk work.
- Excellent verbal and written communication skills.
- A firm understanding of ERP and CRM systems.
- Experience measuring AC and DC voltages with a voltmeter.
Nice To Haves
- A bachelor’s degree (BA or BS) is preferred.
- Experience with Syteline and Salesforce.com, the ERP and CRM systems currently used by Capsa.
Responsibilities
- Handle calls and requests for quotations, process orders, and troubleshoot issues.
- Coordinate and manage orders to meet customer needs and production capabilities.
- Communicate constructively and positively with internal and external customers through various channels in support of Capsa’s service policy.
- Provide exemplary service to internal and external customers.
- Provide tier-two technical support for customer issues concerning Capsa products or systems.
- Triage and escalate customer technical issues to additional levels of support as necessary.
- Process product warranty shipments.
- Receive and resolve incoming customer complaints and concerns.
Benefits
- Competitive salary commensurate with experience
- Paid time off
- Paid holidays
- Medical coverage
- Dental coverage
- Vision coverage
- Paid parental leave
- 401(k) with company match
- Company-paid life insurance
- Company-paid AD&D insurance
- Company-paid long-term disability insurance
- Voluntary short-term disability insurance
- Voluntary supplemental life insurance
- Voluntary supplemental AD&D insurance
- Voluntary accidental injury insurance
- Voluntary hospital indemnity insurance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
