Technical Support Specialist

Voices

2d • Hybrid

About The Position

The Technical Support Specialist provides full technical support to all corporate users for in-office and remote software packages. The tasks are diverse and wide ranging, and come with responsibility for administration of many packages. If you are a motivated, self-starter with good self-organizing skills this could be an exciting opportunity.

Requirements

• A degree or diploma in computer science or information technology
• Minimum of 1-3 years of experience in a technical support role
• Prior experience in tech support, helpdesk support, or a similar role
• Proficiency in Windows and/or MacOS
• Required to be in the office for a minimum of 3 days/week
• Requires occasional after hours work to resolve urgent requests or to perform network maintenance

Responsibilities

• Providing internal technical support to employees regarding hardware, software, and security.
• Administering and managing Voices’ Google Workspace, MDM, Zero-Trust and office network systems.
• Assist HR with onboarding and offboarding tasks, related to hardware and software.
• Manage the process of procuring hardware and software resources for new and existing employees.

Benefits

• Generous Vacation: 15 days of annual vacation (pro-rated for your first year), plus additional paid leave during our scheduled summer and winter holiday closures.
• Personal Time: 5 paid personal days and 3 unpaid personal days annually
• Comprehensive Health Coverage: Access to health and dental benefits after just 3 months of employment
• Hybrid Flexibility: Enjoy the best of both worlds with our hybrid work environment
• Performance Bonus Program: Recognizing your impact with bonus opportunities tied to company and individual performance
• Learning & Development Support: We invest in your growth with a dedicated L&D budget and coverage for platforms like LinkedIn Learning, Udemy, Codecademy, and more
• Community Impact: We empower you to give back with 8 hours of paid volunteer time annually, allowing you to support the causes and nonprofits that matter most to you.
• A Great Team: Work with genuinely kind, smart, and talented people who love what they do (and know how to have fun doing it).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree