Technical Support Specialist

Weekday AI • Allen, TX

1d • $25 - $27 • Onsite

About The Position

This role is for one of the Weekday's clients. Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.

Requirements

• 2 to 3+ years of experience in Technical Support or Application Support roles
• Excellent troubleshooting and analytical abilities
• Proficiency with: Windows Server 2008/2012/2016, Windows 7/8/10, Linux Command Line Interface (CLI), Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols, PowerShell scripting, HTTPS, SSL/TLS security protocols
• Strong verbal and written communication skills
• Linux, Networking, Help Desk Support

Nice To Haves

• Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications
• Experience working with VMware or Hyper-V virtualization platforms
• Knowledge of Azure Cloud and container technologies
• Familiarity with ITIL framework is a plus
• On-call Support

Responsibilities

• Deliver remote technical assistance through phone, email, web, and direct customer engagement
• Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
• Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
• Manage inbound and outbound technical support calls and oversee support ticket resolution
• Collaborate closely with Product and Engineering teams to address and solve customer problems
• Record technical issues and solutions, and update knowledge base documentation
• Assist Regional Sales Managers by fulfilling technical support requests
• Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed