Technical Support Specialist (Riverside Dr)

Default • Chattanooga, TN

2d • Onsite

About The Position

Technical Support Specialists regularly diagnose and, with the aid of on-site technicians, remotely remedy equipment performance issues and failures to bring equipment back into specification under the direction of the Product Support / Service Management. The Technical Support Specialist will also work cross-functionally within Astec to assist with problem recognition and resolution, product improvements, technical documentation, and process improvements.

Requirements

• High school diploma is required; college degree is a plus.
• Minimum 0-2 years’ experience in construction, manufacturing, or related fields
• Knowledge of electrical and electronic circuits
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Knowledge of circuitry, pneumatic, hydraulic, and applicable power transmission equipment
• Willingness and ability to occasionally travel domestically and internationally.
• Excellent communication skills, both oral and written
• Basic arithmetic skills, computer skills (Microsoft Office)
• Capable to manage conflict and resolve issues most positively for all parties concerned.

Nice To Haves

• Experience in the Aggregates, Road Construction, HMA, Concrete, or Combustion Industries

Responsibilities

• Provide technical support of certain Astec equipment as part of the 24/7 Astec Technical Assistance Center (ATAC)
• Support Quality Improvement Teams efforts to rapidly identify manufacturing, assembly, and design related issues.
• Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer.
• Occasional travel to dealer or customer location for skills development, diagnostics, and dealer assistance
• Work cross-departmentally to develop and publish bulletins / technical articles to address common issues with diagnostics, repair, and maintenance.
• Maintains positive and professional attitude with customers, co-workers.
• Clearly documents technical details in case management system.
• Work closely with the functional leadership, Product Support Managers , and office support staff to ensure accurate reports, and associated billing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees