Technical Support Specialist

Toole Design • Seattle, WA

15d • Hybrid

About The Position

At Toole Design, we're leading the way in creating safer, more connected communities through sustainable multimodal transportation design. We're looking for a Technical Support Specialist to join our Seattle team, someone who's energized to support and strengthen impactful roadway and active transportation projects from behind the scenes-bringing operational excellence that helps our mission and values come to life. We're a purpose-driven team of technical experts and operations professionals who believe streets should work for everyone. At Toole Design, you'll join a collaborative environment where operations professionals work alongside industry leaders, with mentorship and development opportunities designed to help you grow your expertise.

Requirements

• 1-2 years of hands-on experience in an IT helpdesk environment providing tier 1 customer service to end users
• Experience with a Windows-based environment
• Basic understanding of networking, VPNs, Firewalls
• Experience performing minor hardware repairs and upgrades
• Strong attention to detail
• Strong organizational skills

Nice To Haves

• CompTIA A+ preferred
• Experience with Microsoft 365 preferred

Responsibilities

• Supporting day-to-day IT needs
• Onboarding new team members
• Ensuring our systems run smoothly
• Troubleshooting a wide range of technical issues
• Collaborating with colleagues across disciplines
• Taking ownership of solutions that keep our teams productive and connected
• Contributing to IT initiatives
• Growing your skills in a dynamic, supportive environment

Benefits

• A collaborative, inclusive culture that supports your growth and advancement
• A flexible hybrid schedule: 3 days in the office and 2 days remotely
• 8 paid holidays
• 16 days of PTO accrual annually
• Competitive salary
• Excellent benefits
• Transportation perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees