Technical Support Specialist

DenaliTEK • Anchorage, AK

1d • Hybrid

About The Position

Help People. Solve Problems. Build Your IT Career. Not Your Typical Help Desk Job. We're looking for a Technical Support Specialist who loves technology, enjoys helping people, and wants to grow beyond password resets and basic troubleshooting. At our company, you'll work with businesses across multiple industries, supporting modern IT environments that include: Microsoft 365, Azure & Entra ID, Sophos Security Solutions, Servers & Networking, Cloud Technologies, Business Applications, and Endpoint Management. Every day is different. Every problem is a puzzle. Every client interaction is an opportunity to make someone's day better.

Requirements

• Enjoy helping people as much as you enjoy technology
• Can explain technical concepts without sounding technical
• Stay calm when things don't work
• Take ownership of problems and see them through
• Love learning new systems and tools
• Are organized, dependable, and proactive
• Want a long-term career in IT

Nice To Haves

• Experience with Windows 10/11
• Experience with Microsoft 365
• Experience with Active Directory / Entra ID
• Experience with Networking fundamentals (DNS, DHCP, TCP/IP)
• Experience with Endpoint management
• Experience with Ticketing systems
• Experience with Cybersecurity best practices
• Experience with Business IT environments
• Certifications such as CompTIA A+, Network+, Microsoft, or equivalent experience

Responsibilities

• Provide remote and onsite technical support for business clients
• Troubleshoot Windows, Microsoft 365, networking, and hardware issues
• Respond to service requests and resolve technical problems efficiently
• Document work performed and maintain accurate ticket notes
• Assist with workstation deployments, upgrades, and migrations
• Collaborate with senior engineers on projects and escalations
• Deliver exceptional customer service while solving technical challenges

Benefits

• 100% Company-Paid Medical, Dental & Vision Insurance
• 401(k) with Company Contribution
• Generous Paid Time Off (4 weeks annually)
• Paid holidays (7 per year)
• Expense Reimbursements (mileage, parking, internet, cell phone)
• Professional Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed