Technical Support Specialist

Hiab • Perrysburg, OH

3d • Onsite

About The Position

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow. This role supports the product lines by coordinating solutions for the Hiab service and sales teams, warranty department, approved dealers, third party service providers, and customers. It acts as a communication gateway to the factory for service solutions and design improvements.

Requirements

• High School diploma or equivalent required
• Technical degree within engineering, communication or quality field; or several years of experience in a similar position
• Extensive knowledge of HIAB products, including control systems, hydraulics and electronics, as well as how the cranes integrate into the truck chassis
• Experience using C-Office platform
• Proficient in use of computers, email, Microsoft Office Suite (and similar programs), and web-based applications
• Must work well in a team environment
• US travel as required

Responsibilities

• Technical support within the loader cranes business (cranes, TMFL, accessories, and installations), including practical problem solving, field tests, technical investigations, propose and evaluate temporary field solutions etc. to limit product down time
• Report product concerns and improvements within the C-Case portal
• Reduce warranty spend by understanding the “why” of failures and proposing improvements as necessary
• Bi-weekly summary of key activity and recommended follow up
• Ensuring positive experience from support requests

Benefits

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• Company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED