Technical Support Specialist (Hybrid in Dallas, TX)

Resultant•Dallas, TX

2d•Hybrid

About The Position

Resultant is seeking a Technical Support Specialist in Dallas, TX to join their team and help continue their rapid growth. This role involves providing exceptional support to clients, escalating issues as needed, preparing hardware, maintaining customer documentation, delivering operational and project commitments, performing maintenance activities, monitoring alerts, and collaborating with smart, thoughtful people. The ideal candidate will be able to organize, prioritize, plan, and deliver work in a timely manner.

Requirements

Excellent communication and customer service skills, both written and oral.
Ability to explain technical challenges and solutions to just about anyone, regardless of their background.
Willingness to participate in an on-call rotation and provide after-hours support as necessary.
At least 1-3 years of experience as a Desktop Support Specialist or similar role.
Must live in the Dallas, TX area and able to work onsite as needed.
Must be legally authorized to work in the United States for any employer without sponsorship.
Experience with Servers: Active Directory, File Permissions, Domain, Backups, Antivirus.
Experience with Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN.
Experience with Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus.
Experience with User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email).
Experience with Applications and Products: Office 365, SharePoint, QuickBook.

Nice To Haves

Prior experience working for a Managed Service Provider (MSP) is preferred.

Responsibilities

Provide amazing support to clients, greatly exceeding their experience.
Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
Prepare desktops, laptops and miscellaneous hardware for customers.
Keep customer documentation up-to-date and accurate.
Deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.
Perform customer maintenance activities on behalf of the customer team.
Monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
Demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.