Technical Support Specialist (Full-Time)
About The Position
The IT Support Specialist supports employees’ day-to-day technology needs by ensuring they have the hardware, software, and technical assistance needed to be productive. The role provides onsite IT support and owns deployment, configuration, inventory management, and lifecycle support for enterprise technology assets. It provides hands-on help across hardware, software, and network environments and works with associates, IT teams, and business leaders to maintain a reliable, secure, and efficient technology environment. This is a full-time, overtime-eligible onsite position based in St. Louis, Missouri, requiring attendance five days per week. Occasional travel between two local office locations is expected.
Requirements
- High school diploma or GED.
- At least 2 years of experience in technical support or a related IT position.
- Proficiency with IT asset management and ITSM platforms, such as ServiceNow or Jira.
- Strong knowledge of computer systems, networks, and troubleshooting methodologies.
- Excellent verbal and written communication skills, including technical documentation.
- Strong time-management and prioritization skills.
- Effective problem-solving and critical-thinking skills, with the ability to work independently and collaboratively.
Nice To Haves
- Associate or bachelor’s degree in Computer Science or a related discipline.
- Industry certifications, such as CompTIA A+, Microsoft Certified, or ITIL.
Responsibilities
- Provide hands-on technical support for hardware, software, and network-related issues.
- Troubleshoot and resolve incidents efficiently, escalating complex issues when necessary.
- Communicate with non-technical users to diagnose problems and deliver effective solutions.
- Collaborate with network, systems, and cybersecurity teams to support seamless operations.
- Manage support tickets using ITSM tools, prioritize tasks, and ensure timely resolution.
- Maintain accurate documentation and generate reports on support performance and service delivery.
- Help ensure compliance with IT support policies and procedures, updating them to reflect changes in technology and business needs.
- Recommend and implement process improvements to improve support efficiency and user satisfaction.
- Uphold security best practices and support adherence to organizational standards.
- Assist in planning and executing IT support-related projects and initiatives.
- Maintain and update IT asset inventory, including hardware and software records.
- Participate in continuous improvement efforts within IT service management.
- Perform other duties as assigned to support IT operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
